INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Do you ship physical products?
No, all of our products are digital files. There are no physical goods, so shipping is not applicable.
How do I download my purchased files?
All downloads must be completed through the HRGAMEWORLD client app. After purchasing, open the app to access and download your files.
Can I download files directly from the website?
No, downloads are only available via the HRGAMEWORLD client app. Please ensure you have the app installed to manage and download your purchases.
How soon can I download my files after purchasing?
Files are available for immediate download through the HRGAMEWORLD client app once your payment is processed.
What should I do if I can’t download my files through the app?
If you encounter any issues with downloading via the app, please contact our support team for assistance. We are here to help resolve any issues you may face.
INFORMATION ABOUT US
